Available 24/7
Human-like
Conversations
Contextual
Answers
Available 24/7
Human-like
Conversations
Contextual
Answers
Challenge
Altice Portugal wanted to simplify the way employees get information from HR department, providing an always available contact channel.
Quickly and uniformly answer requests
People essentially have the same doubts. How many vacation days I have left or what do I have to do to book a service car are examples of common questions that people make to the HR Department.
Challenge
Altice Portugal wanted to simplify the way employees get information from HR department, providing an always available contact channel.
Quickly and uniformly answer requests
People essentially have the same doubts. How many vacation days I have left or what do I have to do to book a service car are examples of common questions that people make to the HR Department.
Challenge
Altice Portugal wanted to simplify the way employees get information from HR department, providing an always available contact channel.
Quickly and uniformly answer requests
People essentially have the same doubts. How many vacation days I have left or what do I have to do to book a service car are examples of common questions that people make to the HR Department.
The challenge was to support employees with the information they needed through webchat.
The challenge was to support employees with the information they needed through webchat.
Solution
HR Support Assistant (TiBOTio) allows Altice Portugal employees to access all the information they need with human-like conversations and enhance the efficiency of HR staff.
Unsupervised Learning
Altice Portugal used BOTSchool Unsupervised Learning Technology to create TiBOTio, through uploading the most common questions (FAQs).
Contextual Answers
TiBOTio has the ability to understand the scope of the question to provide a more contextual answer.
Always Available
Employees can find answers to their
questions 24/7 and in real-time.
Solution
HR Support Assistant (TiBOTio) allows Altice Portugal employees to access all the information they need with human-like conversations and enhance the efficiency of HR staff.
Unsupervised Learning
Altice Portugal used BOTSchool Unsupervised Learning Technology to create TiBOTio, through uploading the most common questions (FAQs).
Contextual Answers
TiBOTio has the ability to understand the scope of the question to provide a more contextual answer.
Always Available
Employees can find answers to their questions 24/7 and in real-time.
Solution
Graça Rebocho
Head of HR – Altice Portugal
“It is a way to make our processes more digital,
more automatic and more modern.”
Graça Rebocho
Head of HR – Altice Portugal
“It is a way to make our processes more digital, more automatic and more modern.”
Ready to get Started?
Request a free demo. We will help you create meaningful conversations.
Ready to get Started?
Request a free demo. We will help you create meaningful conversations.
Ready to get Started?
Request a free demo.
We will help you create meaningful conversations.
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
