Conversational
Available 24/7
Multichannel
Conversational
Available 24/7
Multichannel
Challenge
European operator needed to enhance Customer Experience with Conversational AI.
Improve IVR Interactions
Clients have to go through multiple IVR options before reaching a Human Assistant and often choose the wrong option and must be forwarded to another area.
Automate Customer Service & Support
Customers want to resolve their issues in a faster and more convenient way. Requests such as “What’s my Payment Data?” or “What is my Wi-Fi password?” can be automated.
Challenge
European operator needed to enhance Customer Experience with Conversational AI.
Improve IVR Interactions
Clients have to go through multiple IVR options before reaching a Human Assistant and often choose the wrong option and must be forwarded to another area.
Automate Customer Service & Support
Customers want to resolve their issues in a faster and more convenient way. Requests such as “What’s my Payment Data?” or “What is my Wi-Fi password?” can be automated.
Challenge
European operator needed to enhance Customer Experience with Conversational AI.
Improve IVR Interactions
Clients have to go through multiple IVR options before reaching a Human Assistant and often choose the wrong option and must be forwarded to another area.
Automate Customer Service & Support
Customers want to resolve their issues in a faster and more convenient way. Requests such as “What’s my Payment Data?” or “What is my Wi-Fi password?” can be automated.
The goal was to use automation to provide a self-service to customers in a simpler way.
The goal was to use automation to provide a self-service to customers in a simpler way.
Solution
Understand customer’s intentions
Recognize multiple topics and direct customers to the correct
area where their needs can be addressed, preventing transfer between human agents.
Automate Complex Requests
Identify customer’s problems and solve them automatically,
removing the frustration of long waiting times.
(e.g.: remotely reboot client setup box).
Cognitive Assistant
Connect to IT systems to provide information
in natural conversation without human agent interaction.
(e.g.: information about invoices/payments/orders)
Solution
Understand customer’s intentions
Recognize multiple topics and direct customers to the correct
area where their needs can be addressed, preventing transfer between human agents.
Automate Complex Requests
Identify customer’s problems and solve them automatically,
removing the frustration of long waiting times.
(e.g.: remotely reboot client setup box).
Cognitive Assistant
Connect to IT systems to provide information
in natural conversation without human agent interaction.
(e.g.: information about invoices/payments/orders)
Solution
BOTSchool is the first point of contact with customers when they call to Call Center.
Want to know more about this success story? Get in touch with us!
We will help you create meaningful conversations.
BOTSchool is the first point of contact with customers when they call to Call Center.
Want to know more about this success story? Get in touch with us!
We will help you create meaningful conversations
BOTSchool is the first point of contact with customers when they call to Call Center.
Want to know more about this success story? Get in touch with us! We will help you create meaningful conversations
Our Case Studies
Check out what our customers are doing with BOTSchool!
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
Our Case Studies
Check out what our customers are doing with BOTSchool!
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
Our Case Studies
Check out what our customers are doing with BOTSchool!
APPOINTMENTS
Simplify appointment scheduling with BOTSchool.
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
