Available 24/7
Multilanguage
Conversational
Available 24/7
Multilanguage
Conversational
Challenge
Customers and attendants spend effort trying to find the best hour to schedule an appointment.
Calls Outside Hours
Sometimes people only have time to schedule an appointment when the service is not available. Consequently, you can lose your customer to a competitor. Provide a 24/7 solution and avoid customer loss.
Long Waiting Times
The attendants are not always available to answer calls immediately. Give customers the opportunity to switch to another channel with self-service automation, and reduce waiting times.
Absences
A customer giving up of a vacancy is an opportunity to attend another one. Confirm customer’s presence to the scheduled date and avoid absences, optimizing your attendance time.
Challenge
Customers and attendants spend effort trying to find the best hour to schedule an appointment.
Calls Outside Hours
Sometimes people only have time to schedule an appointment when the service is not available. Consequently, you can lose your customer to a competitor. Provide a 24/7 solution and avoid customer loss.
Long Waiting Times
The attendants are not always available to answer calls immediately. Give customers the opportunity to switch to another channel with self-service automation, and reduce waiting times.
Absences
A customer giving up of a vacancy is an opportunity to attend another one. Confirm customer’s presence to the scheduled date and avoid absences, optimizing your attendance time.
Challenge
Customers and attendants spend effort trying to find the best hour to schedule an appointment.
Automation can optimize your
appointments and increase efficiency.
Automation can optimize your
appointments and increase efficiency.
Solution
BOTSchool can schedule, reschedule or even cancel appointments
across any channel, without human interaction.
Understand Customer Intention
Recognize what customers want and ask for more information to fulfill their needs.
Check Availability
Connect with IT Systems to check availability and return free appointment slots.
Appointment Confirmation
Recognize what customers want and ask for more information to fulfill their needs.
Confirm Presences
Confirm the customer’s presence and give them the opportunity to reschedule if they can’t attend.
Solution
BOTSchool can schedule, reschedule or even cancel appointments across any channel, without human interaction.
Understand Customer Intention
Recognize what customers want and ask for more information to fulfill their needs.
Check Availability
Connect with IT Systems to check availability and return free appointment slots.
Appointment Confirmation
Recognize what customers want and ask for more information to fulfill their needs.
Confirm Presences
Confirm the customer’s presence and give them the opportunity to reschedule if they can’t attend.
Solution
BOTSchool can schedule, reschedule or even cancel appointments across any channel, without human interaction.
Ready to get Started?
Request a free demo.
We will help you create meaningful conversations
Ready to get Started?
Request a free demo.
We will help you create meaningful conversations.
Ready to get Started?
Request a free demo.
We will help you create meaningful conversations
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
Our Case Studies
Check out what our customers are doing with BOTSchool!
TELECOMMUNICATIONS
Improve Customer interactions with an Intelligent Virtual Assistant
UTILITIES
Communicate a Meter Reading with a Conversational AI platform.
HUMAN RESOURCES
Simplifying Altice Portugal HR Support with a Digital Assistant.
