We have previously discussed how Conversational AI Platforms can enhance customer experience and streamline customer journey across multiple sectors and use cases. However, there is another experience that can be boosted with the use of Conversational tools, and that is Employee Experience (EX).

According to Gartner, Employee Experience can be defined as “the way in which employees internalize and interpret the interactions they have with their organization, as well as the context that underlies those interactions”.

There is an entire process that unfolds from the moment a candidate first contacts the company, goes through the hiring process, embarks on their journey with the company, and eventually concludes their association with the company. It is important to optimize the interactions between organizations and employees throughout this process because a job plays a significant role in anyone’s life, and even the smallest details in these interactions can impact the overall experience.

Furthermore, teams are now more diverse that ever before and can be geographically dispersed, offering remote and highly flexible work options. This changing landscape has a substantial impact on the employee journey. It is crucial for organizations to adapt their internal processes to ensure a consistent and comprehensive experience for every employee.

Technology emerges as a valuable tool to streamline and simplify processes. It can serve as an ally in communication and collaboration among teams, fostering a sense of belonging and teamwork. Technology also enables the automation of repetitive tasks, freeing up employees for more meaningful. It provides a convenient way to introduce employees to new information and facilitates skill without encroaching on their presonal lives.

Conversational AI Platforms are valuable tools that are making interactions between organizations and employees easier, which is particularly beneficial in this context.

Functionalities such as omnichannel support, intent recognition, and 24/7 availability have already been widely tested and proven successful in interactions between companies and customers. What is currently taking place is the application of these features to conversational tools used within a company’s internal processes.

The utilization of Artificial Intelligence (AI) and Machine Learning (ML) equips these platforms with the capability to support a wide range of use cases, ultimately boosting the employee experience. These platforms can automate repetitive tasks, provide personalized assistance, and gather valuable data insights that can assist employers in refining their processes.

Let’s take a closer look at some use cases:

• Recruitment

Recruitment is a sensitive topic for any organization, as it serves as the initial point of contact between the organization and the candidate. Since first impressions are crucial, it is essential to make them great.

However, some may perceive the integration of a Conversational AI Platform as depersonalizing the recruitment process. The outcome ultimately depends on how the tool is integrated with the business. Certain tasks, when automated, can save time for your human resources team while enhancing the recruitment process.

For example, a conversational tool can be helpful in providing support to new candidates and addressing their doubts 24/7, especially when questions arise about the recruitment process. Additionally, it can assist in scheduling interviews and cordinating the availability of both human resources teams and candidates.

• Onboarding

Onboarding is an essential process for integrating new employees into a company. It involves completing necessary paperwork, receiving specific training on how the company operates, obtaining access to work equipment, and other important details. However, it can be a bureaucratic process that takes several days and can leave the new employee feeling frustrated.

One way to facilitate this process is by using an intelligent chatbot or conversational tool that can provide employees with access to various information and help them resolve general queries. This is especially beneficial in the current work environment where teams and employees may be spread across the world and have different languages and working hours.

However, it is important to note that the availability of a conversational tool should not replace human collaboration. It is normal for new employees to have feelings and doubts regarding their first days on the job, and these should be shared with human resources. A combination of conversational tools and human support can make the onboarding process more effective and satisfactory for new employees.

• Training and Development

Continuous training and the acquisition of both hard and soft skills are essential for employees in today’s fast-changing job market. To stay abreast of industry and technological advancements, employees must consistently develop and update their skill sets.

Conversational AI can assist in this endeavir by offering personalized recommendations for training and development programs tailored to an employee’s specific needs and growth expectations. By leveraging machine learning algorithms, intelligent platforms can engage with employees to understand their individual learning styles, preferences, and career goals, and suggest appropriate training opportunities to help them achieve those goals.

Additionally, HR Chatbots can enhance the training process by providing real-time feedback, addressing questions, and offering personalized guidance.

• Feedback and Recognition

In this use case, a tool can be a valuable asset to a human resources department. With the ability to analyze employee data, including performance metrics and behavioral patterns, the tool can offer real-time personalized feedback. This enables employees to identify areas for improvement and can assist in addressing issues before they escalate into more signifiacnt problems.

Recognition is another aspect that can be streamlined. Human resources departments can create personalized programs aligned with company’s values and goals, motivating employees to give their best and collaborate effectively.

Recent world events have reshaped employees’ perceptions of their relationships with companies, compelling these organizations to redefine the employee experience. Consequently, there is a pressing need to revamp internal processes and embrance tools that can expedite this transformation.

BOTSchool has stepped into this realm with a use case centered around automating tasks within Human Resources department. The platform has built an Intelligent Chatbot capable of addressing employees’ queries on a range of topics, including vacation request, booking service vehicles, and justifying absences, among others.

Overall, this represents the future of workplaces. Allowing Human Resources departments to adopt some of the functionalities mentioned earlier will save time and enable them to concentrate on more critical tasks. Additionally, this empowers employees to independently resolve doubts and seek clarifications at any moment, without the need to navigate between multiple individuals.