Generative AI Transforming Conversational AI [...]

The use of Conversational AI to enhance the customer experience can be a strong ally, as it presents multiple features that can help businesses present a better, more personalized, and smoother experience.

However, what is the real impact of Artificial Intelligence on a Conversational AI Platform?

Conversational AI is the application of Artificial Intelligence in conversational tools that allow people to interact in Natural Language with an automatic system that mimics human conversations.