We are thrilled to announce that BOTSchool has been awarded the “Most Innovative AI Application to Enhance Customer Experience” at the FutureNet World 2025 Awards. This global recognition reflects our ongoing commitment to transforming how customers interact with telecommunications services through smart, AI-driven solutions.

In collaboration with NOSSIS Assurance, developed by Altice Labs, our platform delivers an intelligent solution that automates and accelerates the handling of service-related customer support calls. By combining real-time diagnostic insights with customer-reported issues, BOTSchool and NOSSIS can quickly identify, diagnose, and resolve common network faults – tasks that were once managed manually.

This innovative approach significantly boosts operational efficiency and improves customer satisfaction by offering immediate, accurate responses during service disruptions. The synergy between BOTSchool’s conversational intelligence and NOSSIS’s real-time diagnostics showcases our drive to bring proactive, AI-powered customer service to the forefront.

Receiving this international award inspires us to keep pushing boundaries and creating solutions that truly make a difference in people’s lives.